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If you run out of ink, we won’t let you use the scanner: Canon is sued for disabling this function when emptying the cartridges

Ink is not needed to use a printer’s scanner, but Canon does relate these two elements. The printer brand has been sued in the United States by a group of 100 users for misleading advertising and illicit enrichment. They allege that in the Pixma MG6320 and other models disables the scan function when the printer runs out of ink, although for this function it is totally unnecessary.

The plaintiffs are asking for up to $ 5 million, stating that if they had known this they would never have bought the device as they wanted it primarily for its scanner function.

An ink requirement not previously reported

To justify his experience with the printer, David Leacraft includes a link to one of Canon’s support forums where you can see a response from a Canon product expert saying “PIXMA MG6320 must have all cartridges installed in the printer and all must contain ink in order to use printer functions. Replacing the empty ink cartridge with a new ink cartridge will solve this problem. There is no other alternative for this. “

Other forum posts explain that all ink cartridges must contain ink, including color ones, for printers to print in grayscale. A requirement that according to the applicants exceeds the real needs of the device.

Another of the arguments of the lawsuit is that the Pixma MG2522 printer box announces that the printer is a three-in-one, with different printing, copier and scanning capabilities, without warning at any time that the ink is necessary for the three functions.

As far as plaintiffs are concerned, Canon is misleading users by creating “artificial bottlenecks” to try to sell more ink cartridges.

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In total, the demand includes 21 different printer models. At the moment it is in an early phase as it has been started this week.

From Xataka we have contacted Canon to know its version and if this happens with its printers in Spain. We will update when you send us your position on this matter.

Vía | Bleeping Computer