Ex-Primark employees have revealed what it’s like to work in the high street store – from their craziest finds to top secrets.
A woman, TikTok user @kdr1995, from London, shared her experience in a video in which she outlined the stark reality of what customers would do — including how they often left the fitting rooms with new items they’d just picked up on the shop floor.
She went on to explain how brass-necked buyers would dump their old clothes for brand new ones in the locker rooms, even going so far as to hand over their old outfit to the store clerk — including dirty underwear.
The video shows the store clerk rolling her eyes to the back of her head as she recalled, “When people handed in their own clothes to the fitting room and wore new Primark clothes when I worked there.”
An ex-Primark employee, known only as TikTok user @kdr1995 (pictured), from London, has revealed what it’s really like to work on the high street
The woman (pictured) shared her experience in a video in which she described the stark reality of what customers would do — including how they often left the fitting rooms with new items they’d just picked up on the shop floor
Alongside the video, she wrote: ‘Bonus point when it was their underwear’ (pictured)
She added: ‘Bonus point when it was their underwear #primark.’
And it wasn’t long before the shocking revelation prompted other Primark employees to share their similarly rough experiences at work.
“When I looked in the changing rooms, I found a used sanitary napkin stuck to the mirror,” one writes.
Another posted an emoji of a man vacuuming, adding: ‘Me when I was working in Primark and a toddler on the floor three minutes before the end of my shift.’
It didn’t take long for other employees to head to the comments section to share their horror stories (pictured)
Elsewhere, a third recalled her stomach-churning discovery when she was halfway through a shift — and it’s enough to turn anyone’s stomach.
“Someone pooped in a bag on my shift and left it there,” she commented.
Meanwhile, another person responded to the first post, revealing that she was one of the guilty shoppers who returned their old clothes to the store clerk before walking out in a brand new ensemble.
“As a 15-year-old I thought I was licked with an old black jeans in and a new black jeans out,” she admitted.
But it’s not all bad news. TikTok User Georgia Ponton, 20, of Kettering, who used to work at Primark, has revealed her top secrets from her time at the store — including how to pack free hangers to get the best seasonal items.
TikTok user Georgia Ponton (pictured), 20, who used to work at Primark, has revealed her top secrets from her time in the store
She explained how any customer can ask for a bag with hangers instead of buying them for something else.
“If you go up to someone who works at the register and say, ‘Can I have a bag with hangers?’ then they will give it to you,’ she said. “So stop buying hangers because you can get them for free.
“Behind every cash register there’s a huge bin where we put the hangers for people who don’t want them, and I don’t know exactly where they’re going after that, but we have to get them out.”
She went on to suggest the best products on the back of the rails – especially when it comes to changing seasons.
“Check the backs of all the rails,” she explained. “If the season was about to change, we would put everything that needed to be sold in the front and everything new in the back because we had to prioritize the old.”
Poleighh Soper – another ex-employee, from the UK, often shares her revelations social media in videos titled: “Secrets of an ex-Primark employee.”
Poleighh Soper (photo, left and right) revealed how employees should perform theft checks at the tills
She claimed that when you have a request for ‘Mr Brown’ on the Tannoy, it’s actually a cry for safety.
“Tell your security company standing by the door making sure no one steals… say their name is like ‘Brown Security Services’, that’s who they call,” she explained.
“So when they say, ‘Can Mr. Brown please come to the customer service counter,’ they’re actually calling security – they just don’t want the customers to know.”
The ex-Primark employee also revealed how staff should conduct theft checks at the tills.
“You know when you go to the checkout and you have a makeup bag or something, they always open it and take the tissues out? That’s to make sure you’re not stealing,’ said Poleighh.
“So we need to get the tissues out to make sure there’s nothing else in the bag, but we really shouldn’t accuse you of theft.
“We could open that bag and find ten pieces of jewelry and three pairs of socks in it – [but] can’t accuse you of theft.
“We just have to say, ‘Do you want that too?”‘