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Ex-employees claim what it’s REALLY like to be at Lush . to work

Ex-employees who claim to have worked for natural cosmetics company Lush have posted online about what they think it’s really like behind closed doors.

Although Lush is best known for its bath bombs, the cosmetics company has quickly built a reputation for its controversial social initiatives, viral beauty products and propagating its firm beliefs.

In a TikTok video, a poster that said they were a US-based ex-employee who worked for Lush for three years and uses the username @bradtripodi can be seen in response to a question that reads, “What is something that feels like a cult? , but is it?’

He replies, ‘This company here – Lush. I worked for them for three years and they are literally a cult. My manager didn’t even deny it.’

Brad went on to claim that all colleagues referred to products as “girls”, were encouraged to protest for certain reasons, expected to weigh the trash, and that employees worldwide were required to watch the same videos “of this weird lady” at the same time. time.’

And Brad isn’t alone in describing the beauty store’s “cult-esque” environment—with an anonymous ex-employee who worked there at age 17, as well as being candid about her alleged experiences.

Ex-employees who claim to have worked for natural cosmetics company Lush have posted online about what they think it's really like behind closed doors.  Pictured, stock image

Ex-employees who claim to have worked for natural cosmetics company Lush have posted online about what they think it’s really like behind closed doors. Pictured, stock image

“Supervisors want you to approach a customer within two minutes of entering the store, which explains why someone will always try to talk to you,” she told Refinery29.

She further refers to the “traffic light system,” where new customers walking through the door are labeled “green,” meaning they need to be approached.

However, those approached once are “amber” and can be approached again – which she explains why shoppers may feel like they’re being “bombed by staff.”

She added: “A customer can be red if they’ve been approached a few times or if they’ve been approached and asked to be left alone.”

The anonymous ex-employee went on to explain how all Lush stores appear to be a “copy” of each other, while all employees are also “exactly the same.”

Recalling a particularly memorable customer around Christmas, she related how the man entered the store to buy a gift for his girlfriends, who he says didn’t know about each other.

An anonymous ex-employee went on to explain how all Lush stores appear to be a “copy” of each other, while all employees are also “exactly the same.” Pictured, stock image

The shocked ex-employee, who initially wondered if she heard him correctly, said she didn’t think he deserved her help – adding that it was hard to bite her tongue when “supervisors were watching.”

She also shared that she often felt like she was in a game of “tug of war” – with one supervisor instructing her to chat with customers for longer because she was more likely to “build rapport,” while another would advise against that. impossible. talking too long because that time could be spent with another shopper.

Another issue she said was troublesome was that she was unable to voice her opinion to clients on personal matters, as she would have said it as a “Lush employee.”

She gave an example, explaining how a client who was going through a breakup once told her that she found out that her boyfriend was cheating on her best friend.

“It’s very Jeremy Kyle,” the ex-employee said. ‘…Personally I would have fired him right away, but [I felt like I] had to agree with everything she said.’

The ex-employee also noted that “massages” was one of the main things she “hates” about the job, adding that it made her feel “uncomfortable”.

“A customer would ask about a product and I would explain it, but the supervisor would say this closes the consultation too early and we need to get the product on their skin,” she claimed. “They would expect us to just pick up their arm and apply the product to their skin.”

She told how a man who inquired about how a massage bar works, asked if he could try it on his skin.

Melting it in her hands, the ex-employee explained how she then rubbed the balm into his arm, when he turned around and said his sex life with his partner wasn’t great, so they would go home and massage each other in. an attempt to brighten things up.

The ex-employee added: ”I was like ‘woah!’ I was 17 at the time and I wanted the ground to swallow me up. I tried to stay away from that [product] area from then on.’

A Lush spokesperson said: “It is true that Lush is very focused on providing a 5-star experience to our customers. We are passionate and committed to guiding our customers on their Lush journey, providing the best possible service that is fully customized, by offering them the freshest products to meet their needs.

‘60% of our products are unpackaged with no labels, and with so many innovations in our range, customers often see brand new ways of bathing for the first time and our employees are in the best position to share their expert knowledge with them. From our multi-sensory spa experiences to our fresh, handcrafted Lush Parties, every element of the customer’s journey is unique to them.”

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