Disney World Park reservation system is launched with glitches

Many users trying to make theme park reservations on Disney World's website on Monday faced loading screens and glitches. (screenshot of Disney World's website)

ORANGE COUNTY, Fla. – Walt Disney World launched its new amusement park reservation system on Monday, but the system was plagued by technical failures and delays.


What you need to know

  • Disney World launches new park reservation system

  • Many users reported technical issues, glitches

  • Guests need a park reservation to visit

  • Disney World theme parks will reopen in July

The Disney Park Pass system reportedly opened at around 7am and was quickly overwhelmed by users trying to make reservations to visit the theme parks, which will reopen next month.

For many users, instead of being able to select days to visit, they were greeted by a loading screen with the new look of Cinderella Castle and the message “Just a Moment …”. Other users came across blank screens, error messages, or a continuously running countdown clock with Space Mountain.

Many users went to social media to share the problems they encountered.

“Now wait more than 3 hours. No success,” Twitter user @ ChrisHendren3 wrote.

However, after a few hours, some users started to report that they had successfully reserved.

“Update: finally within an hour”, @GraceJens wrote on Twitter. “The booking of the park reservations went smoothly. Getting there required Cinderella’s patience. ‘

When the Disney World theme parks open again next month, guests need a park reservation to visit. Guests with hotel reservations and park access can now make park reservations. The system is available on Friday for annual pass holders without hotel reservations. And those who have park tickets can book from June 28.

In addition to the new reservation system, Disney World launched a new availability calendar for visitors to see which dates are available for bookings. The calendar contains various tabs for hotel guests, annual pass holders and ticket holders.

The launch of the system comes when Disney Word reopens several resort hotels, including the villas at Disney’s Grand Floridian Resort, Disney’s Riviera Resort, and Disney’s BoardWalk Villas.

Magic Kingdom and Disney’s Animal Kingdom are the first two theme parks to reopen at Disney World on July 11. A few days later, on July 15, Epcot and Disney’s Hollywood Studios reopen to the public. Visitors must undergo temperature checks and wear face masks to enter the parks.

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