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Coventry Building Society IT crash leaves millions of customers in limbo

Coventry Building Society IT crash leaves millions of customers in limbo since last night and unable to pay bills and access funds

  • Britain’s third-largest mutual blame for an internal update gone wrong
  • According to reports on Twitter, the problems started as early as 6 a.m. yesterday
  • A Twitter user said they now have no money to feed their children
  • Another posted that the mistake meant they couldn’t trade on their new home

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Coventry Building Society has left more than 2 million customers in limbo after an IT crash that started Monday morning.

Britain’s third-largest health insurance company has blamed an internal update that went wrong, according to reports on Twitter, with suggestions that the problem started as early as 6 a.m. yesterday.

Yesterday at 9:13 AM it was posted: ‘Online Services are currently unavailable. Our call center and offices also have limited access to systems.

“We apologize for the inconvenience and are doing everything we can to restore normal service.”

Desperate: Angry customers are unable to make essential payments.

Desperate: Angry customers are unable to make essential payments.

The situation still appears unresolved and has resulted in customers being unable to pay or access funds, while regular payments, standing orders and direct debits are not showing up on time.

Crowds of angry customers have taken to Twitter to express their frustration, as pictures circulate of long queues at branches.

One person said the two-day system outage had prevented them from exchanging contracts for their new home.

Another wondered how such a large organization can still be down after more than 24 hours.

It is clear from the reactions on Twitter that people are outraged that online payments have stopped and can no longer withdraw money from ATMs.

One message read: ‘Pending maintenance for my child from Ex, it’s not coming from his CBS account, so I’m now overdrawn with no money to get the weekly food for the kids. Bit of a joke it took so long!! Where do I send the bank charges to get my money back?’

Coventry Building Society customers are currently unable to log into their account.

Coventry Building Society customers are currently unable to log into their account.

Coventry Building Society customers are currently unable to log into their account.

Another post added: ‘This is a really terrible situation. People need access to their savings/contra accounts to ensure they can cover outgoing bills.

‘I want to withdraw money into my current account for direct debits. Not good at all. Entering a branch is not possible in Edinburgh!’

Earlier today, the mutual insurance company released a further statement to This is Money claiming it is on track to restore online banking by tonight.

It said: ‘Unfortunately, we had an internal technical problem that caused some of our systems to malfunction yesterday. We are very sorry for the inconvenience and stress this has caused and we are doing everything we can to make this right for our members.

“We have been working to restore services as soon as possible and we expect they will be back to normal overnight, with all the regular payments, standing orders and direct debits scheduled to begin yesterday and today.” to go .

“Members can still withdraw and deposit cash at branches, and the teams in our call center continue to call and support members. We were able to complete all relocations as planned.

“It has been a difficult few days and we are very sorry that it is taking so long to restore our services, but it is very important to do this in a controlled manner.

“We would like to thank our members for their patience as we restore services. We will keep our website and social media informed of the progress.’

Some customers have suggested that there is a hack behind the system failure, but Coventry has quickly assured people that this is not the case.

“I can confirm that we have not been hacked and that everyone’s accounts are safe, read the message on Twitter.

If this has seriously affected you, please contact us: editor@thisimoney.co.uk.

Main reason why I have two checking accounts

By Deputy Editor Lee Boyce

In the past ten years I have had two checking accounts. One is my main account where my salary is paid, large accounts are set up via direct debit and where I do most of my daily expenses.

However, I have a second current account with some cash. I generally use this secondary account for expenses abroad. I have an account that offers free spending abroad and I like to build up a pocket of pocket money before I leave, separate from my main account.

But the main reason I have it is to avoid IT meltdowns. They happen from time to time and at different banks and building societies.

At the very least, having this secondary account means having access to cash and being able to make purchases in stores or for essential items.

And the great thing is that you can switch from this secondary account – if you like – to take advantage of the range of changing bribes banks offer, including a top £160 from Santander.

If you want some inspiration, read our best bank accounts for interest, benefits and cash back guide.

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